Term and Conditions

Last Updated: [Insert Date]

Welcome to Trendy Steps Shop! These Terms and Conditions (“Terms”) govern your use of our website www.cityshoestore.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. Our Shop & Target Audience

Trendy Steps Shop specializes in high-quality footwear for the whole family, focusing on:

• Family-oriented customers seeking footwear for men, women, and children
• Quality-conscious buyers who appreciate premium materials like oiled leather
• Practical shoppers looking for comfortable options including arch supports, clogs, and sandals
• Style-conscious individuals interested in our latest collections and must-have items

2. Website Use & Intellectual Property

2.1 Access and Account Security

You agree to:

• Provide accurate account information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized access

2.2 Intellectual Property Rights

All content on our website, including:

• Product designs and descriptions
• Brand names (Trendy Steps Shop, Big Buckle, etc.)
• Website design and graphics
• Photography and written content

are owned by Trendy Steps Shop or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in describing our footwear and accessories, including:

• Materials (oiled leather, favorite materials collections)
• Sizing information
• Design features (lace-up, multi-strap, big buckle styles)
• Intended use (arch supports, clogs, sandals)

However, slight variations may occur. Colors may appear differently depending on your monitor.

3.2 Product Availability

All items are subject to availability. “Last Chance” items are final sale and non-returnable.

4. Ordering & Payment

4.1 Placing an Order

By placing an order, you:

• Confirm all information is accurate
• Agree to pay the total amount including shipping
• Authorize us to verify your payment details

4.2 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Processing

We carefully handpick and package all orders within 1-2 business days. You’ll receive:

• Order confirmation email
• Shipping notification with tracking

5. Shipping & Delivery

5.1 Shipping Methods

We offer two shipping options:

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to customs processing.

5.2 Delivery Responsibilities

Once shipped:

• You are responsible for providing accurate shipping information
• Any customs duties or taxes are your responsibility
• We’re not liable for delays caused by carriers or customs

6. Returns & Refunds

6.1 Return Policy

We offer hassle-free returns within 15 days of delivery. To qualify:

• Items must be unworn and in original condition
• Original packaging and tags must be included
• Proof of purchase must accompany the return

6.2 Non-Returnable Items

The following cannot be returned unless defective:

• Arch supports and insoles
• All “Last Chance” clearance items (final sale)

6.3 Return Process

1. Contact us at [email protected] within 15 days
2. Wait for approval and return instructions
3. Package items securely with all original materials
4. Ship to: Trendy Steps Shop Returns, 3709 Owagner Lane, Seattle, US 98109

6.4 Refund Processing

Once we receive and inspect your return:

• Refunds processed within 3-5 business days
• Original shipping fees are non-refundable
• You’ll receive email confirmation

7. Customer Responsibilities

• Provide accurate personal and payment information
• Review order details before submission
• Inspect deliveries promptly and report issues within 48 hours
• Follow care instructions for purchased footwear
• Use products only as intended

8. Limitation of Liability

Trendy Steps Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper product use
• Events beyond our reasonable control (natural disasters, etc.)
• Third-party actions (carriers, payment processors)

Our maximum liability is limited to the purchase price of the product in question.

9. Privacy & Data Protection

We handle your personal information according to our Privacy Policy, which explains:

• What data we collect
• How we use it
• Your rights regarding your data

10. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms are governed by the laws of Washington State, USA. Any disputes shall be resolved in Seattle courts.

12. Contact Us

For questions about these Terms or any order:

Email: [email protected]
Mail: Trendy Steps Shop, 3709 Owagner Lane, Seattle, US 98109

Thank you for choosing Trendy Steps Shop for your footwear needs. We appreciate your trust in our products and service.

The Trendy Steps Shop Team