At Trendy Steps Shop, we’re committed to making every step of your footwear journey seamless—from selecting our premium oiled leather clogs to finding the perfect arch supports for your family. Below you’ll find all the details about our shipping and return processes designed to keep your feet happy.

Shipping Information

Order Processing

We carefully handpick and package all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (Recommended):
– Carrier: DHL or FedEx
– Cost: $12.95
– Delivery Time: 10-15 business days after dispatch

Free Shipping:
– Available for orders over $50
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Hassle-Free Return Policy

We stand behind the quality of our footwear, from kids’ sandals to men’s lace-up shoes. If you’re not completely satisfied, we offer easy returns within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unworn and in original condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items:

  • Arch supports and insoles (unless defective or damaged upon arrival)
  • All Last Chance clearance items (marked as final sale)

How to Return an Item

Follow these simple steps to process your return:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of delivery with your order number and return request.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and your RMA number.
  3. Package Items Securely: Include all original packaging and accessories—just like we carefully package your order.
  4. Ship Your Return: Send to our Seattle HQ using a trackable shipping method (we recommend DHL/FedEx for faster processing).

Return Shipping Options

Choose the shipping method that works best for you:

  • Prepaid Label: We can email you a return label for $8.95 (deducted from your refund)
  • Self-Arranged: Ship using your preferred carrier (must include tracking)

Note: Original shipping fees are non-refundable except for defective items.

Return Address

All returns should be sent to:

Trendy Steps Shop Returns
3709 Owagner Lane
Seattle, US 98109

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when completed

Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days).

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Specify your desired replacement item in your return request
  3. We’ll ship your new item once the return is received

Tip: For faster service, we recommend placing a new order for the desired item while processing your return.

Damaged or Defective Items

If your multi-strap sandals or kids’ shoes arrive damaged:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a free return and expedited replacement

Need Help?

Our Seattle-based team is happy to assist with any questions about returns or helping you choose between our favorite materials and latest styles. Email us anytime at [email protected].

Happy stepping!

The Trendy Steps Shop Team