Privacy Policy

Last Updated: [Insert Date]

At Trendy Steps Shop (“we”, “us”, or “our”), accessible via cityshoestore.com, we prioritize the privacy of our family-focused customers who trust us for their footwear needs—from comfortable arch supports to stylish Big Buckle sandals. This Privacy Policy explains how we collect, use, and protect your information with the same care we put into crafting our products.

1. Information We Collect

To provide seamless service across our global operations (excluding some remote Asian regions), we collect:

• Personal Details: Name, email, shipping address (like 3709 Owagner Lane for our Seattle HQ), and payment information when you purchase our oiled leather products or kids’ sandals.
• Transaction Data: Records of purchases (e.g., men’s lace-up shoes or women’s clogs) and payment method preferences (Visa/MasterCard/PayPal).
• Technical Information: IP address, browser type, and device data to optimize your experience when browsing our New Arrivals or Last Chance items.
• Preferences: Favorite materials selections or sizing information for our multi-strap designs.

2. How We Use Your Information

Like the precise fit of our arch supports, we tailor data usage to enhance your experience:

• Process orders for kids’ shoes or family bundles with bank-level encryption
• Provide customer support via [email protected] for sizing questions
• Improve our product range (from low shoes to boys/girls sandals)
• Send order confirmations as promptly as our express shipping
• Prevent fraud—because secure payments are as vital as supportive insoles

3. Data Sharing & Disclosure

We treat your data with the same protection we give our premium materials:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard/JCB) and global shipping
• Legal Requirements: Only when necessary, like verifying transactions for high-value items like leather collections
• Business Transfers: In case of mergers, with the same transparency as our return policy

We never sell data to third-party marketers.

4. Data Storage & Security

Your information is stored with the durability of our clogs:

• Encrypted storage compliant with international standards
• Payment details are never stored on our servers—just like we recommend not storing kids’ sandals damp
• Regular security audits to maintain our “happy feet” promise

5. Your Rights

You control your data like you adjust our lace-up shoes:

• Access or update account information
• Request deletion (excluding transaction records required by law)
• Opt-out of marketing communications
• Withdraw consent for cookie tracking

Contact [email protected] to exercise these rights.

6. Cookies & Tracking

We use cookies as carefully as we select materials for our Favorite Materials collection:

• Essential Cookies: For checkout functionality (like creating family bundles)
• Analytics Cookies: To improve our site navigation—helping you find those must-have Big Buckle styles faster
• Preference Cookies: Remember your size selections for arch supports or kids shoes

Manage preferences via your browser settings.

7. International Data Transfers

As a global retailer (with some Asian exceptions), data may be transferred internationally with appropriate safeguards—just as we carefully package our oiled leather products for overseas delivery.

8. Children’s Privacy

While we specialize in kids shoes and sandals, we don’t knowingly collect data from children under 13 without parental consent.

9. Policy Updates

We’ll notify you of changes as clearly as we label our New for Men/Women/Kids collections.