Welcome to Trendy Steps Shop’s FAQ page! We’re here to help you navigate your footwear journey with ease. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

Q: What types of footwear do you specialize in?
A: We specialize in comfortable, stylish footwear for the whole family including:
  • Arch supports and insoles for maximum comfort
  • Durable sandals with our signature Big Buckle design
  • High-quality clogs and lace-up shoes
  • Trendy kids’ sandals and shoes
  • Premium oiled leather products that age beautifully
Q: How do I choose the right size for arch supports or insoles?
A: Our arch supports and insoles are designed to fit most standard shoe sizes. For best results:
  1. Measure your foot length while standing
  2. Check our size chart (included with each product)
  3. When in doubt between sizes, size up for comfort
Pro Tip: Many of our customers find our Multi-strap sandals and lace-up shoes offer the best adjustability for perfect fit.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as secure PayPal checkout for your convenience.
Q: Is my payment information secure?
A: Absolutely! We use encrypted transaction protection to ensure your payment details remain secure throughout the checkout process.
Q: Do you offer gift cards or wishlists?
A: Currently we don’t offer gift cards, but our “Favorite Materials” and “Must Haves” collections make great gift suggestions!

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient shipping methods:
  • Express Shipping: $12.95 worldwide via DHL/FedEx (10-15 days after 1-2 day processing)
  • Free Standard Shipping: On orders over $50 via EMS (15-25 days after 1-2 day processing)
Q: Do you ship internationally?
A: Yes! We ship globally except to some remote areas in Asia. All international orders are processed at our Seattle headquarters with the same care as domestic shipments.
Q: How are family orders packaged?
A: We specially consolidate family orders (like matching Big Buckle sandals for parents and kids) in eco-friendly packaging that protects all items during transit.
Shipping Note: During major launches (like New for Kids/Men/Women collections) or holidays, please allow slightly longer processing times.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unworn with original packaging for a full refund. Some exclusions apply to Last Chance items.
Q: How do I return arch supports or insoles?
A: Special care items like arch supports must be returned in their original protective packaging. Please contact us at [email protected] for return authorization.
Q: What if my shoes don’t fit?
A: We recommend checking our size guides carefully, especially for lace-up and multi-strap styles that offer more adjustability. If you need a different size, we’ll happily exchange within 15 days of delivery.

Customer Support

Q: How can I contact customer service?
A: Our Seattle-based team is ready to help! Email us at [email protected] for any questions about your order, products, or delivery.
Q: Where is Trendy Steps Shop located?
A: Our headquarters and warehouse are located at:
3709 Owagner Lane, Seattle, US 98109
This is where every pair of shoes begins its journey to you!
Remember: At Trendy Steps Shop, we don’t just deliver shoes—we deliver happy steps for your whole family’s adventure!